Get customer meetings only when all required team members are available
Allow customers to self-schedule meetings only when a group of team members are available as a collective
Many customer issues require involvement of team members from multiple disciplines. This leads to a series of email back-and-forth just to find a collective available time.
Since larger companies have multiple people in each teams, they also need fair distribution within each discipline that is required for the meeting. This additional requirement makes the overall process even more complex and time-consuming.
FreeBusy is designed to handle both simple collective meetings as well as such complex business requirements.
Since larger companies have multiple people in each teams, they also need fair distribution within each discipline that is required for the meeting. This additional requirement makes the overall process even more complex and time-consuming.
FreeBusy is designed to handle both simple collective meetings as well as such complex business requirements.
Set up a new appointment type for such collective meetings
FreeBusy allows you to create as many booking pages as you need. You can set the title, description and branding to match and set the customer expectation accordingly.
For example, you can mention that it is a support call and would have an engineer and a customer support executive available.
For example, you can mention that it is a support call and would have an engineer and a customer support executive available.
Offer times only when available as a group
While setting up your appointment type, FreeBusy lets you add your team members (FreeBusy subscribers) as hosts for the appointment type.
For ensuring that customers are only shown a collective availability, you can set show availability "when all required hosts are available".
For ensuring that customers are only shown a collective availability, you can set show availability "when all required hosts are available".
Ensure round-robin within multiple teams that are required
Large companies have multiple people in each team who can get involved in such support calls.
So in addition to a simple collective meeting, FreeBusy also lets you add two set of hosts (one for each team).
FreeBusy not only restricts availability to only when one member from each team is available, but also ensures round-robin distribution within each team.
So in addition to a simple collective meeting, FreeBusy also lets you add two set of hosts (one for each team).
FreeBusy not only restricts availability to only when one member from each team is available, but also ensures round-robin distribution within each team.
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