Distribute support meetings evenly within your team
Automate the process of assigning support meetings using round-robin configuration from FreeBusy
Every team needs a fair and balanced distribution of work to ensure consistent quality and efficiency in delivering on the team goals.
But when the work involves interactions with customers, it becomes even more important to have a robust system in place for load balancing. FreeBusy offers a very powerful round-robin mechanism for a simple and efficient way to distribute your scheduled support meetings.
But when the work involves interactions with customers, it becomes even more important to have a robust system in place for load balancing. FreeBusy offers a very powerful round-robin mechanism for a simple and efficient way to distribute your scheduled support meetings.
Setup an appointment type for Support Meetings
FreeBusy let's you create a team appointment type by adding members of your support team (with FreeBusy subscription) as hosts.
For a completely automatic round-robin distribution, you need to then set availability to "when any host is available" and "hide information about hosts from proposers"
For a completely automatic round-robin distribution, you need to then set availability to "when any host is available" and "hide information about hosts from proposers"
Let customers self-schedule support meetings
FreeBusy lets you copy the booking link for scheduling support meetings and add it in your email copy, share it via SMS, live-chat and even embed it on your website and landing pages as widgets.
When customers open this link, FreeBusy checks real-time availability of every host and presents all the available time slots. Customers can pick a time that works for them.
When customers open this link, FreeBusy checks real-time availability of every host and presents all the available time slots. Customers can pick a time that works for them.
Automated assigning using Round-Robin
When the user picks a time, FreeBusy performs a complex multi-step process.
It first determines a subgroup of team members who are available at the selected time. Within this subgroup, FreeBusy checks the number of meetings assigned using the same appointment type and assigns the meeting to the individual with the least ass meetings.
It first determines a subgroup of team members who are available at the selected time. Within this subgroup, FreeBusy checks the number of meetings assigned using the same appointment type and assigns the meeting to the individual with the least ass meetings.
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